You will be able to have a faster windscreen replacement. There is no need for you to make a report at the Accident Reporting Centre for windscreen damage.
However, you are required to complete a windscreen claim form at our workshops. Download windscreen claim form. We will pay the full payout amount to your finance company and they will settle with you the difference, if any. After we settle the Theft claim, the vehicle belongs to Income.
We have the right to decide on the appropriate action. The police will need three months to complete their investigation. We will only pay out the claim after the investigation is completed. We will offer you the Economical Repair Value of the vehicle and you can arrange for it to be repaired at your preferred workshop. In certain circumstances, you may need to top up the difference in the repair cost if it exceeds the Economical Repair Value amount.
We will pay you only after the repair is completed and you will be responsible for any post repair issues. Print all queries. Download private settlement claim form. Download motor theft claim form. Download roadside breakdown assistance claim form. Speak to a customer service officer.
Visit a claims servicing branch. We use cookies to enhance your experience on our website. Motor Insurance Claims We understand the inconvenience that accompanies motor accidents and thefts. What you need to know. Other points to note: Please make sure you report all motor accidents by the end of the next working day to avoid a reduction to your No Claim Discount. Only a tow truck assigned by Income should be allowed to tow your car. You should not accept the assistance of other tow services.
Things to note in the event of an accident. At the scene of the accident. If anyone is injured, call the ambulance and police immediately. You must also report the accident to the police if it involved any of the following: a. Government vehicle or property b. Foreign vehicle c. Pedestrian or cyclist d. Hit-and-run driver e. Vandalism f. Vehicle caught fire You must not shift your vehicle. Take photos of the damage on all vehicles involved.
Exchange information and particulars with all drivers involved. Take down the particulars of all injured persons, if possible, and note the extent of injuries.
Only a tow truck assigned by Income should be allowed to tow your car, you may call and we will arrange for a tow truck. You can also choose to enter into a private settlement with the owner of the other car if there are no personal injuries and damages are minor. Making an accident report. Please bring your driving licence, NRIC and police report if applicable. For company-registered vehicles, please bring your company stamp.
The vehicle has to be present at the reporting centre at the time of accident reporting. My vehicle was damaged in an accident. My vehicle was stolen. My windscreen was damaged. My vehicle was damaged in an accident Required documents.
My vehicle was stolen Required documents. My windscreen was damaged Required documents. Your queries answered. If I have no intention of making any claim or my vehicle is not damaged, do I still have to report the accident? You will then need to submit this form to your insurer. You have the following options: Claim from the party who is liable for the accident directly Claim under your policy provided you have purchased a Comprehensive coverage.
If I am not at fault for the accident but make an own damage claim, will my NCD be affected? Your NCD is affected by the following: When you make a claim and we are unable to recover the claim cost from any party When a third party makes a claim against you.
Can I revert to claim under my policy if the Third Party claim against the other insurer is unsuccessful? What is some important information which I need to know if I wish to claim against the third party?
What will happen if one of the parties does not fulfil the requirement of the Protocol? The Court has the rights to impose costs sanctions against the party in breach of the Protocol. We will inform you at two stages: Immediately on receipt of the notification of claim from the third party Upon reaching a decision to settle the Third Party claim. What do I have to do when I received the letters or documents from the third party or their lawyers?
Please attach a copy of the private settlement form that has been completed and signed by both parties. If you are unsure of your decision at this juncture, we would advise you to proceed to any of our Accident Reporting Centres to make the report within 24 hours. Print all queries. We use cookies to enhance your experience on our website. Submit an online motor accident report.
Before submitting your report The accident report must be completed by the end of the next working day from the accident. Submitting the report Only the owner or the driver of the vehicle at the time of the accident can submit the online accident report. Submit an online report You will receive an SMS upon successful submission. Your queries answered. Can I submit the online accident report if I already have a private settlement with the other party?
Do I still need to make another report at an Accident Reporting Centre after making an online submission? No, you do not have to make another report. We will inform the policyholder by a letter.
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