The system generates numerous reports by department, by division within a department, by Service request type, participants, council districts, zip codes, Key Map locations, and other geographic areas. Regular reports identify any service requests that have not been resolved within the pre-determined timeline. This provides greater opportunity for management supervision of personnel and assessment of the impact of deployed resources.
The Houston Help and Information Helpline puts City government at your fingertips — one contact, via the channel of your choice -- and you get answers, find the right person, or have your City service problem solved.
COMING SOON continues to increase its functionality by adding new Service Request types on the website and more channels of communication such as chat and texting, which are expected to come online in the near future. For live assistance including TTY callers, dial Your contact information will only be shared with the City department working on your request.
When you request a service, simply ask the operator to give you the number so you can track the progress of your request. City departments respond to service requests in the order in which they come in, for the most part. They try to deliver the services in a reasonable length of time, depending on conditions such as weather emergencies. You can call and ask the operator to check on the status of your request using the digit service request number assigned to your request e.
You can also check status online. Remember if you sign up for an account and opt-in to email or text updates, we can also provide you with status updates as work is completed.
You can call to find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting. Also calling allows you easy access to non-emergency police services, from filing police reports to talking to police personnel in your district. You should call if the incident that you are reporting has occurred and the offender is gone from the scene. Understand the process for reporting an issue in your apartment between you, your landlord, and your New York Habitat agent.
At New York Habitat, we encourage and facilitate conversation between landlords and tenants , and thus we encourage discussing an issue with your landlord and agent before calling at the first sign of trouble. To help you further understand what can provide for you, for what situations it can be used, and when to go to your landlord first, we have your complete guide to here.
Once you know the full scoop on , get started in your process of becoming a New York tenant by browsing for your perfect furnished apartment! New York Habitat agent tip: In rental disputes and maintenance issues, should be your last option. The number is meant as an assistance line for use if your landlord is being unresponsive to requests for maintenance or help. Your New York Habitat agent is also there as a resource to help you, and should be contacted first in the event of any difficulty reaching your landlord.
Basically, should be called only if you have a problem with your apartment, and neither you nor your New York Habitat agent is successful in reaching the landlord to take care of it.
However, there are a few exceptions to this rule:. As you can see, can be a valuable tool in a wide range of situations, but should be considered a last resort in more contentious situations. Please be respectful of your New York Habitat apartment host, and avoid calling if you can speak to them directly.
The hotline launched in with the mission to provide access to government services to all New York City residents quickly and easily. The hotline is also available 24 hours a day, 7 days a week, and can be used to respond to a wide variety of non-emergency situations.
You can call , text at , or visit www.
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