Transfers out of your RBC Direct Investing account made outside of these hours will be processed the next business day. Other conditions apply. The Canada Revenue Agency may apply tax penalties for over-contributions. RBC Direct Investing is not responsible for any such penalties.
Investors are responsible for their own investment decisions. Used under licence. All rights reserved. Once you have enrolled from a single location, the feature will be linked to your account regardless of where you are the next time you sign in. We recommend that you enrol for the first time on a computer where you know and trust the other users. Safeguarding your Password or Username and Online Identity is crucial to protecting your information.
Suitable caution must be exercised in setting up Personal Verification Questions and answers. As with the Personal Identification Number PIN for your client card, it is absolutely vital to keep your Personal Verification Questions and answers confidential — to ensure that only you have access to your Online Banking account. Choose questions with answers that you can easily remember, but ones that are difficult to guess and known only by you.
Never write down or share this information with anyone. You can help support RBC's commitment to providing a secure Online Banking environment, by taking the time to carefully consider your choice of questions. For your convenience we have created a list of Personal Verification Questions. You also have the option of entering your own questions, however we recommend you use the ones listed in the dropdown menus.
We do not recommend questions with answers that can be found in your wallet, purse or at the desk by your computer. Avoid questions asking for information that is available to the public or easily guessed. Change the order that Online Banking sorts transactions on the Account Details pages.
You can personalize your transactions by selecting the date order. This selection can be changed at any time and will apply to your Account Details and Payment History pages. You can personalize the appearance of your Account balances Page by choosing from a standard or asset and liability view. You can choose to personalize your accounts or payees by giving them a unique nickname. These nicknames may also be available for select transactions at the ATM and to RBC employees assisting you with some transactions.
For Example, if Savings account number is the account you are using to save for your child's education, you could name it "College Fund". If you would like your account number to appear on the Balances Page, please make it part of the nickname of the account. Text size:. View and Update my Online Banking Profile. We check every deposit made at an ATM to ensure that the total deposit typed in at the machine matches the amount actually deposited.
We don't always allow clients to withdraw their entire bank machine deposits until we've checked them first. As a result you may notice a delay for viewing items online that were deposited at ATMs. For instance: Images of items deposited at ATMs before 6 p. Images of items deposited at ATMs after 6 p. When a single cheque is deposited at the ATM, the word "cheque" appears at the top of the kiosk window along with the number of the cheque you deposited.
If you deposit multiple cheques, the word "deposit" will appear at the top of the kiosk window. You can then select the specific cheque image you wish to view from the list of cheque numbers provided. When you choose to view a transaction, you will have the option to print it.
There is no additional fee to print a transaction once you have chosen to view it. To print the image:. Important: To keep your account information safe, keep your printed copies in a safe place. If you have a question relating to a paper-based item or would like us to investigate it further, you can send us a secure email through the Online Banking Message Centre or for certain paper-based items by selecting the "Investigate This Item" button where applicable. We will respond to your inquiry within 24 hours.
If your message is urgent please phone us immediately at If there was a bank error in the processing of the transaction, any fees to view it will be refunded. For certain paper-based transactions, the Printed Copy service is a feature available to you once you have selected to view the transaction online. You can order a Printed Copy of a transaction to be sent to you by regular mail.
To request a copy of your current or previous chequing or savings account statement, send us a secure message by clicking 'Go to message centre' or 'You have messages' under Your Communications on the Home page or contact customer service at 1 Going forward, you may wish to enrol for electronic documents.
Electronic documents are an online version of the paper documents, such as account statements, you currently receive in the mail. You can also view digital images of cheques you have written on your account at no charge.
When you select electronic documents, at least one of your previous documents will be immediately available in Online Banking. As you continue to receive your documents online we will store them for up to 7 years. Select "Account Services" from the left-hand menu. Choose your document options from the table.
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